Guarantee and after-sales service
Despite all of our efforts, an instrument can still develop in a way that was not originally desired. During the two-year guarantee period reworking, tuning corrections and repair work on any manufacturing defects are all provided free of charge. Transport costs, however, will be charged. Since wood is a natural material we cannot guarantee it. However if a crack appears during the first year, we will provide a replacement or repair it as a goodwill gesture.
We apply the same legal guarantee to other manufacturers’ products that we sell in our shop.
An important part of our service is to first listen to and then respond to all of your questions and problems. We can then help you as much as we can to ensure that you have years of enjoyment from your instrument.